Jen Jen Roberts, Author at Century Support Services

Jen Roberts, CFC, CDS

Manager of Training & Development · Century Support Services

Certified Financial Coach (CFC) Certified Debt Specialist (CDS) 10+ years in financial services

Jen Roberts is the Manager of Training & Development at Century Support Services, where she leads training programs and internal communications that support employee performance and client outcomes.

As a Certified Financial Coach (CFC) and Certified Debt Specialist (CDS), Jen specializes in consumer debt, financial behavior, and practical financial education. With over a decade of experience in financial services, she translates complex financial concepts into clear, actionable guidance that drives real behavior change.

Jen works cross-functionally with operations, IT, and leadership to ensure training, communications, and systems are aligned. She is also a subject matter expert in documentation control, data integrity, and privacy standards, helping ensure consistency and compliance across a highly regulated environment.

Last Updated: July 20, 2026

Areas Of Expertise

Consumer credit card debt

Jen Roberts is a Certified Financial Coach (CFC) and Certified Debt Specialist (CDS) with over a decade of experience in financial services, specializing in consumer debt and practical financial education. As Manager of Training & Development at Century Support Services, she leads training programs and internal communications that support employee performance and client outcomes. Her expertise in consumer credit card debt reflects her focus on translating complex financial concepts into clear, actionable guidance.

Financial behavior change

As a Certified Financial Coach, Jen specializes in financial behavior and the practical education that drives real behavior change. She works cross-functionally with operations, IT, and leadership to ensure that training, communications, and systems are aligned to support clients in making lasting financial progress. With over 10 years in financial services, she brings a deep understanding of the behavioral dimension of debt repayment to her content.

Debt payoff strategies and mechanics

Jen's credentials as a Certified Debt Specialist (CDS) and her 10+ years in financial services give her a thorough, practical understanding of how debt payoff strategies work. She focuses on translating complex financial mechanics into clear, actionable guidance that consumers can apply to their own situations. Her work at Century Support Services, training employees and developing internal communications, keeps her closely connected to the realities clients face throughout the debt repayment process.

Practical financial education and coaching

As Manager of Training & Development at Century Support Services, Jen leads training programs and internal communications designed to support both employee performance and client outcomes. She is a Certified Financial Coach (CFC) whose expertise centers on making complex financial concepts accessible and actionable for everyday people. With over a decade in financial services, she brings a consistent focus on education that drives real behavior change.

Documentation control and compliance

Jen is a subject matter expert in documentation control, data integrity, and privacy standards, helping ensure consistency and compliance across a highly regulated environment. She works cross-functionally with operations, IT, and leadership to ensure that training, communications, and systems are aligned. Her expertise in this area reflects her broader commitment to maintaining the highest standards of accuracy and integrity in the content and communications she oversees.