Online Terms of Service: Website Access and Usage
Last updated: June 30, 2025
Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.
Agreement between user and Century Support Services
The terms of service set forth below (the “terms”) govern your use of this website on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of these terms, do not access or use this site or any information contained on the site. Your use of the site constitutes your agreement to abide by each of the terms set forth below.
These terms affect your legal rights, including your agreement to resolve disputes by arbitration on an individual basis instead of by class action or jury trial. Disputes related to this site and our services are determined by arbitration. Please see the arbitration and class action waiver provisions below.
Century Support Services (CSS) may provide you (the “user” or “you”) with access to its content, resources, communication tools, public forums, commerce platforms, and other services through its network of websites (the “service”). CSS provides the service to you under these terms, which you accept by accessing CSS websites.
CSS is not responsible for providing you with any equipment or facilities to access its service. You understand that the service may include advertisements and sponsorships, which are necessary for CSS to provide the service. You also agree that CSS makes no warranty or representation about the suitability, reliability, availability, timeliness, or accuracy of any information, products, services, or graphics contained within the service. The service is provided “as is,” without any warranty. CSS disclaims all warranties and conditions with regard to the service.
This site and our service are available only to individuals who are 18 years of age or older and reside in the United States. If you are under 18 or live outside the United States, please leave this site.
Further Description of the Service
CSS’s site provides information about its debt resolution services, including debt negotiation and settlement, as well as related services performed by CSS or its affiliates. To use the site, you must have internet access and pay any associated service fees. You are responsible for providing all necessary equipment to connect to the internet, such as a computer and modem or other access device.
Eligibility
Use of the service is limited to parties legally capable of entering into contracts. Minors may not use the service. If you are 17 years of age or younger, please click here to leave this site immediately.
Acknowledgment and Acceptance of Terms of Service
By using the services or accessing the CSS websites, you agree to be bound by all terms, conditions, policies, and guidelines incorporated by reference. The service is provided to you under these terms and any amendments, as well as any operating rules or policies that CSS may publish from time to time. The CSS Terms of Service constitute the entire agreement between you and CSS regarding the services and supersede any prior agreements on the same subject.
SMS Terms & Conditions
Century Support Services (Program Messages) sends informational messages from 20271. Recurring messages: message and data rates may apply. When you opt in to the service, Century Support Services will send you a message to confirm your signup. Text HELP to 20271 for info or email us at customercare@centuryss.com. Text STOP to 20271 to stop. After you send the message “STOP,” we will send you a reply to confirm that you have been unsubscribed. You will then no longer receive messages from us. If you want to join again, simply sign up as you did the first time, and we will start sending messages to you again. Carriers are not liable for delayed or undelivered messages.
Modification of These Terms of Use
CSS reserves the right to change the terms, conditions, and notices under which the service is offered. You are responsible for regularly reviewing these terms, including any updates or modifications. Your continued use of the service constitutes your agreement to all such terms, conditions, and notices.
Modification to the Service
“CSS” reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part of the Service) with or without notice to the User at any time and from time to time. The User agrees that CSS shall not be liable to the User or any third party for any modification or discontinuance of the Service.
User Conduct
The service may include online account access, content viewing, email services, message boards, chat areas, newsgroups, forums, communities, and other communication tools (collectively, “Tools for Communication”). You agree to use these tools only to post, send, and receive messages and materials that are appropriate and relevant. You shall not use the service for any commercial purpose, including reselling or private labeling. As a condition of your use, you agree to provide true, accurate, current, and complete information as required by the service’s registration or submission forms (“Registration Information”) and to promptly update it as needed. If you provide any untrue, inaccurate, or incomplete information, CSS may terminate your account and refuse future access. CSS may use or disclose aggregate Registration Information to third parties for marketing purposes, subject to the privacy policy. You also consent to CSS using your Registration Information to target advertising, customize content, fulfill product or service requests, and notify you of special offers or new products.
Usage Obligations
You agree not to use the service for any illegal purposes and are solely responsible for all content you transmit through it. Prohibited activities include obstructing or hindering others’ use of the service; violating any local, state, national, or international laws; impersonating any person or entity; interfering with or disrupting the service, its servers, or networks; uploading or sharing unlawful, harmful, or offensive content; posting material you do not have rights to; distributing files containing viruses or malware; or reproducing, selling, or exploiting any part of the service for commercial purposes.
CSS is not obligated to monitor the service but reserves the right to review, remove, or refuse any content at its discretion, terminate your access without notice, and disclose information when required by law or to protect its rights. You acknowledge that technical processing may be necessary to support the communication tools and agree to comply with any related requirements.
User Account, Password & Security
When registering for the service, you must provide current, complete, and accurate information as requested. You will choose a username and password and are solely responsible for maintaining their confidentiality and all activities under your account. Notify CSS immediately of any unauthorized use or security breach and log out at the end of each session. CSS is not liable for any loss or damage resulting from unauthorized account use, but you may be held liable for losses incurred by CSS or third parties if you fail to comply. Do not use anyone else’s account without their permission.
Links on/in the Service
The service or third parties may provide links to external websites or resources. CSS has no control over these sites and resources and is not responsible for their availability, content, or any products or services they offer. You agree that CSS is not liable for any damage or loss resulting from your use of or reliance on any content, goods, or services available through these external sites.
CSS’s Proprietary Rights
You acknowledge that the service and any necessary software (“Software”) contain proprietary and confidential information protected by intellectual property and other laws. Content provided through the service is also protected by copyrights, trademarks, service marks, patents, and other proprietary rights. Except as expressly authorized by CSS, you may not modify, rent, lease, loan, sell, distribute, or create derivative works based on the service or the software, in whole or in part.
Privacy Policy
Registration information and certain other data about you are governed by our Privacy Policy. For details, please review the Privacy Policy available here.
Limitation of Liability
You understand and agree that, to the extent permitted by law, CSS is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including loss of profits, goodwill, use, data, or other intangible losses) arising from: (i) use or inability to use the service; (ii) cost of substitute goods or services; (iii) unauthorized access to or alteration of your data; (iv) statements or conduct of any third party on the service; or (v) any other matter related to the service.
Indemnity
You agree to indemnify and hold CSS and its subsidiaries, affiliates, officers, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorneys’ fees, arising from: content you submit, post, or transmit through the service; your use of or connection to the service; any violation of these terms; or any infringement of another’s rights (including claims of misrepresentation or malpractice).
Content Provided to the Service
CSS does not claim ownership of any content you provide—such as data, text, software, music, photos, graphics, video, messages, feedback, or suggestions—whether posted, uploaded, transmitted, or submitted to any CSS site or service. By making content available, you grant CSS and its affiliates a perpetual, irrevocable, royalty-free license to use your submission in connection with operating their online businesses, including the rights to copy, distribute, transmit, publicly display and perform, reproduce, edit, translate, reformat, and publish your name in association with your submission.
Copyright Infringement Policy
In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(2)), the company will investigate notices of copyright infringement and take appropriate remedial action. If you believe any content on www.centuryss.com has been used or copied in a way that infringes your work, please send a written notice to the site’s designated agent containing the following elements as required by the DMCA:
Please include the following in your DMCA notice:
- A physical or electronic signature of the copyright owner or authorized representative.
- Identification of the copyrighted work(s) claimed to have been infringed, including the copyright date.
- Identification of the content you claim is infringing, a request for removal or disabling of access, and a description of where the infringing content is located on the site.
- Contact information sufficient to reach you, such as your physical address, telephone number, and email address.
- A statement that you have a good-faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law.
- A statement that the information in your notification is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner.
Company’s designated agent for written notifications of copyright infringement can be contacted at the following address:
Designated Agent – Copyright Infringement Claims
Attention: James Navarre
Century Support Services, LLC
2000 Commerce Loop, Suite 2210
North Huntingdon, PA 15642
1-888-913-8784
Applicable Law
By visiting CSS, you agree that the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, will govern this agreement and any disputes arising between you and CSS.
Governing Law and Dispute Resolution—Arbitration and Class Action Waiver
How we agree to resolve disputes—mandatory arbitration of all claims and disputes: this section provides important information about binding arbitration. Unless you opt out of this arbitration agreement by emailing info@centuryss.com within 30 days of first visiting the website, you and we shall be bound by this binding agreement to arbitrate any claims, and give up all rights to seek relief in the courts except as provided herein to enforce any arbitration award. This agreement shall be governed by the laws of the Commonwealth of Pennsylvania, and any conflict of law provisions thereunder. In the event of any controversy, claim, or dispute between the parties arising out of or relating to this agreement, the parties agree to resolve all issues solely through the use of binding arbitration, governed by the rules of the American Arbitration Association (“AAA”) pursuant to the Federal Arbitration Act. Any such arbitration shall take place within Huntington County, Pennsylvania or at such other location as the parties may agree, and shall be conducted by a mutually agreed upon arbitrator. The arbitrator shall be neutral, independent, and shall comply with the AAA code of ethics. The arbitrator or arbitration panel shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability or formation of this agreement and of this arbitration requirement. The award rendered by the arbitrator shall be final, binding on all parties, but subject to review in accordance with applicable statutes, rules and regulations governing arbitration awards. Judgment on the award made by the arbitrator may be entered into any court having jurisdiction over the parties. If either party fails to comply with the arbitrator’s award, the injured party may petition the Circuit Court (or other applicable court) for enforcement. The parties further agree that either party may bring claims against the other only in his/her, or its individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Further, the parties agree that the arbitrator may not consolidate proceedings of more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. In the event that a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party shall be entitled to costs of suit, including reasonable attorneys’ fees for having to compel arbitration or defend or enforce the award. This section and the arbitration requirement shall survive termination of services or the agreement.
Dispute Resolution by Binding Arbitration
1. Agreement to arbitrate. In the event of any controversy, claim or dispute between you and us (for purposes of this Dispute Resolution by Binding Arbitration Agreement, “us” includes, but is not limited to, our agents, contractors and representatives) arising out of or in any way relating to the agreement or the breach, termination, enforcement, interpretation or validity of the agreement, including any determination of the scope, enforcement or applicability of this Exhibit D, we agree to arbitrate such dispute in the federal court district in which you reside or at such other location upon which we may agree. By agreeing to arbitration, we both acknowledge and agree that we are each waiving our right to (i) use any other available resolution processes, such as a court action or administrative proceeding, (ii) participate in a class action, and (iii) a trial by jury. The agreement evidences a transaction in interstate commerce; thus, the Federal Arbitration Act governs the interpretation and enforcement of our agreement to arbitrate. Notwithstanding the foregoing acknowledgement, either party to this agreement may choose to bring an action in a small claims court, tribunal, or similar forum pursuant to Section 7 of the debt settlement agreement. This agreement to arbitrate will survive termination of the associated debt settlement agreement.
2. Governance; opt-out. As indicated above, this dispute resolution by binding arbitration agreement is governed by the Federal Arbitration Act (“FAA”). You have thirty (30) days from the date you sign this agreement to opt out by notifying us in writing as follows:
- By Email: info@centuryss.com — please put “Arbitration Opt-Out” in the subject line
- By US Mail: Century Support Services, LLC, ATTN: Arbitration Opt-Out, 2000 Commerce Loop, Suite 2210, North Huntingdon, PA 15642
You understand that if you opt out of this Dispute Resolution by Binding Arbitration agreement, you will be responsible for your own legal costs and attorney's fees, subject to applicable law.
3. Notice. A party who intends to seek arbitration must first send the other party a written notice of dispute in accordance with the “Notice” provision in Section 7 of the agreement. The notice must describe the nature and basis of the dispute and the specific relief sought.
4. Commencement and Rules of Arbitration. If we do not resolve a claim within 30 days after receipt of the notice, the party sending the notice may commence an arbitration proceeding with the American Arbitration Association (“AAA”); if AAA is unavailable, another arbitration entity such as JAMS will be used. The AAA shall appoint the arbitrator and administer the arbitration proceeding pursuant to its Consumer Dispute Resolution Procedures (“AAA Rules”), as modified by this Exhibit D to the agreement. The AAA Rules are available at www.adr.org. The amount of any settlement offer shall not be disclosed to the arbitrator until after the arbitrator has determined the amount, if any, to be awarded.
5. The arbitration award. Any award rendered by the arbitrator shall be final and binding on all parties but subject to review under applicable statutes, rules, and regulations governing arbitration awards. Judgment on the arbitration award may be entered in the jurisdiction where the arbitration was commenced or in any court with jurisdiction over the party against whom judgment is entered. If a party fails to comply with the arbitration award, the other party may petition any court of competent jurisdiction for enforcement in the jurisdiction where the arbitration was commenced or that has jurisdiction over the non-complying party.
6. Limitation of arbitration to individual claims; no class actions. A party may bring claims against another party only in its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The parties agree that the arbitrator may not consolidate proceedings of more than one person’s claims or preside over any form of representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
7. Costs of arbitration. Payment of all filing, administrative, and arbitrator fees is governed by the AAA’s rules. If a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the award, the other party is entitled to costs of suit, including reasonable attorneys’ fees to compel arbitration or defend or enforce the award.
PLEASE PRINT AND RETAIN A COPY OF THESE TERMS OF SERVICE FOR YOUR RECORDS.