Privacy Policy

Last Updated: May 30, 2025

At CSS, we respect your privacy.

Century Support Services, LLC

Commitment & Protection of Non-Public Personal Financial Information:

Century Support Services, LLC (CSS) respects the right to privacy of all our applicants, current and former customers, and is committed to providing the highest level of security concerning the collection, use, and sharing of your personal information, including through centuryss.com (the “Website”). CSS wants you to know how CSS will ensure our ongoing responsibility to safeguard the confidentiality of your personal non-public information. We want you to have the information you need to make an informed decision about sharing your information with us. This Privacy Policy explains our information collection and sharing practices, as well as the choices you can make to limit our sharing of your information in connection with our business and business activities, which include the debt settlement and other services we offer in connection with such business practices (collectively, the “Services”).

This Privacy Policy applies to anyone providing us information including:

• Existing clients, prospective clients, and their agents or other authorized representatives (collectively, “Clients”), who have submitted consultation request forms or other related information to CSS by any means, including electronically or in person, in connection with the Services;
• Contractors, vendors, and other service providers, and local counsel to whom we refer matters and/or whom we oversee on behalf of Clients (collectively, “Service Providers”); and
• Visitors of our/the Website. (www.centuryss.com)

We use the term “you” to refer to (i) clients; (ii) service providers; (iii) applicants; and (iv) site visitors (as the context permits).

Your Consent to this Privacy Policy:

If You are a Site Visitor. By accessing and using our Website as a Site Visitor, you are acknowledging that you have read and understood this Privacy Policy and agree to be legally bound by it. If you disagree with this Privacy Policy's terms, please refrain from accessing or using our Website.

Types of Non-Public Personal Information Collected:

The types of information we collect includes, but is not limited to, the following:

• Your name, address, and telephone number;
• Your social security number;
• Your date of birth;
• Your other transaction history;
• Information about your creditors;
• Your financial account information, such as account balances, transaction history, payment history, and other information contained in your credit card statements; and other debt information obtained from collection agencies and consumer reports;
• Photos, videos, or other materials of personal nature (such as written statements or testimonials) depicting you or otherwise relating to you;
• Your browsing history when logged into our Website;
• Device identifiers, such as cookies;
• Device information, such as hardware and software settings;
• Other characteristics of a user device, which, by themselves or taken in conjunction with other information, are sufficient to distinguish that user device over time from a population of other user devices;
• IP addresses and log information, such as your device’s name, the type and version of your web browser, and referrer addresses that can function to identify a user device; and
• Tracking information that we, or a third party, collects.

CSS has designed its processes concerning the collection of your personal information to protect access to it. CSS limits our use and retention of acquired non-public personal financial information to what we believe is necessary to administer our business, to communicate with you, to detect and prevent fraud, and to assist us in providing you with our highest quality of service and products that you need and that may be of benefit or interest to you. In addition, we may use your personal information to tailor, refine, and improve our products and services. We may also use your personal information in other ways for which we provide specific notice at the time of collection.

Description of Collection.

We recognize the twelve (12) broad categories of personal information referenced in the CCPA that a business may collect about a consumer. In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Personal information does not include publicly available information from government records, information relating to our job applicants, employees, contractors or other personal, de-identified or aggregated consumer information, or information otherwise legally excluded from the scope, such as information collected pursuant to the GLBA.

In the preceding twelve (12) months, we have disclosed the following categories of personal information to the third parties listed above for a business purpose:

• Category A: Identifiers.
• Category B: California Customer Records personal information categories.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.

CSS may share your information to engage in cross-context behavioral advertising. To opt-out or limit the sharing of this information, please visit our Data Request webpage. In the preceding twelve (12) months, we have shared the following categories of information for cross-context behavioral advertising purposes:

• Category A: Identifiers.
• Category F: Internet or other similar network activity.

How We Collect this Information

We collect the above information through the following means and technologies:

Directly from You when you access or use our Website, enroll in our Service, or when you communicate with us in any manner, including but not limited to:

• When you provide Personal information by filling out forms in person or electronically through the Website, including information provided at the time of registering for any Service or event, posting material, or requesting further services or information;
• When you contact us via email or by telephone;
• Personal information you provide when you access or use our Services;
• Personal information you provide when you enter a sweepstakes, contest or promotion sponsored or offered by us;
• Personal information you provide when you report a problem with our Sites;
• Records and copies of your correspondence (e.g., email address) if you contact us;

Automatically when you access or use our Sites, Services, conduct business dealings or when you communicate with us, including but not limited to:

• Details of your visits to the Sites, including traffic data, location data, logs and other communication data;
• Information about your computer and mobile device, and internet connection, including your IP address, operating system, and browser type;
• Interactivity with an e-mail, including opening, navigating, and click-through information; and
• Through the use of cookies, tracking pixels, or other third party tracking software. (See, the Cookie section below for more information).

From Third Parties, including but not limited to:

• From our third party marketing affiliates and lead referral companies;
• From your creditors’, and other finance, banking and credit reporting agencies;
• Data analytics providers for the purpose of receiving statistical data about your activity on our Sites;
• Social media networks for the purpose of collecting certain of your social media profile information and activity, including your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform;
• Service providers, including but not limited to internet service providers, fraud prevention services, and related partners; and
• Public sources, including local, state, and federal government agencies and departments, to facilitate your use of the Sites, and to provide you with our Services

Questionnaires and Surveys. We may allow you to participate in surveys and questionnaires, which we may post on the Website or otherwise provide to you from time to time. You are free to choose whether you participate in a survey or questionnaire. We may ask that, in addition to providing your responses, you also provide Personal Information. In these instances, we use any information that you provide to us for the purposes for which you submit the information. We may also add your personal information to your customer profile for advertising and marketing purposes. Survey and questionnaire information may be used to monitor or improve our business.

Newsletters. You may choose to sign up to receive optional communications from us. In addition, if you have previously provided us with your email address, then we may choose to send news, bulletins, marketing materials, or other information to you. We will use Personal Information to determine which communications may interest you, and to send such communications. If we choose to undertake such communications, you will have the ability to opt out of receiving these communications as provided in:

What Are Your Rights and Choices

How Do We Use Your Information?

We use your personal information a variety of business and commercial purposes, including but not limited to:

• Provide the Website to you;
• Provide the Services or other requests;
• Conduct business dealings with you;
• Fulfill a transaction you requested or service your accounts;
• Create and manage your accounts with third party dedicated account providers;
• Operate the Sites, including access management, payment processing, Site administration, internal operations, troubleshooting, data analysis, testing, research, and for statistical purposes;
• Respond to your requests, feedback, or inquiries;
• To facilitate transactions with your account providers and creditors;
• To facilitate settlement payments or other financial transactions;
• Comply with laws, regulations, and other legal requirements;
• Protect and enforce your rights and the rights of other users against unlawful activity, including identity theft and fraud;
• Protect and enforce our collective rights arising under any agreements entered between CSS and You or any other third party;
• Operate, evaluate, and improve our business;
• Provide you with information and advertisements about products, services, and promotions from us or affiliates, that may interest you; (For more information, please visit the How Do We Disclose Your Personal Information and We May Share Your Data for Personalized Advertising sections below.)
• Deliver content tailored to your interests and the way you use the Website;
• Present content in a manner that is optimized for your device; and
• Measure and analyze the effectiveness of the Sites and Services we provide to you.

How Do We Disclose Your Personal Information?

We may disclose personal information with others for a variety of business and commercial purposes, including:

• With your consent. We may disclose your personal information with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of use on our Sites; orally, either in person or on the phone; or by other means.
• In a business transfer. We may disclose your personal information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to Third Parties as a business asset in the transaction.
• To non-affiliated third parties, such as service providers and contractors. We may disclose your personal information with other parties, such as service providers and contractors, to facilitate your access and use of our Sites and Services, including but not limited to internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social media networks, and service providers who provide us a service (e.g., credit / debit card processing, billing, shipping, repair, customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Sites or Services, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).
• To non-affiliated third parties to facilitate a settlement. We may disclose your personal information to non-affiliated third parties and their affiliates facilitate settlements. We may also share your personal information you’re your representative or legal beneficiaries as necessary to facilitate such negotiations. We maintain strict procedures and protocols that dictate the circumstances around which we will provide information to your creditors when they call us, including requiring that the creditor confirm your name and the last four digits of your social security number. Under no circumstances, however, will we disclose your telephone number to one of your creditors.
• To subsidiaries and affiliates. CSS may share your non-public personal information with its owned and affiliated companies (“Affiliates”), marketing service providers, creditors, and those third party companies with whom CSS has established a business relationship that will enable us to carry out contracted services for you and/or offer additional beneficial services or products to you to the extent permitted by law. CSS holds its Affiliates to the same stringent policies and high standards concerning the security of your personal information as CSS itself. We may also disclose your personal information with our subsidiaries and affiliates to further facilitate your use of our Sites and Services, and to ensure the smooth and consistent operations of CSS by identifying and repairing errors that impede intended functionality and to protect against malicious, deceptive, fraudulent, or illegal activity.
• For legal process and protection. We may disclose your personal information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
  • Enforce or apply agreements, or initiate, render, bill, and collect for Services;
  • Protect our rights or interests, property or safety or that of others;
  • In connection with claims, disputes, or litigation - in court or elsewhere;
  • Protect users of our Website and Services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; and
  • Responding to a subpoena request.
  • Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government.
• If CSS sells any part of its business, CSS may transfer your information to its successor, regardless of your opt-out status.

We May Share Your Data for Personalized Advertising

We may also disclose your personal information to engage cross-context behavioral advertising. We gather data and work with service providers and third parties to show you and measure the performance of personalized ads on our behalf. This data comes from ad tracking technologies set by us or the third party (e.g., cookies), the information you provide (e.g., your email address), your use of the Site (e.g., your reading and account activity history), information from advertisers or advertising vendors (e.g., demographic data), and anything inferred from any of this information.

Sometimes we use marketing vendors to deliver these services to you. We serve ads through websites, locations, platforms, and services operated and owned by third parties. Often these ads are targeted at people who have visited the Website but have not yet enrolled as clients.

CSS uses cookies and other technologies on the Website to enhance your online experience, advertise to you, and understand how you use our services in order to improve the quality of those services. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your computer or mobile device from a website or a mobile application and stored on your hard drive.

For example, we use Google to serve your personalized ads. Google uses cookies or unique device identifiers, in combination with their own data, to show you ads based on your visit to the Website and other sites. You can opt out of the use of certain Google cookies by visiting the Google privacy policy.

For more about targeted advertising, and how to opt out with your specific browser and device, go to the DAA Webchoices Browser Check and NAI Opt Out of Interest-Based Advertising. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys and our client portal, will be limited.

We may target our advertising to certain users by uploading a customer list (email addresses) to a third party, or by incorporating a tracking technology from a third party onto our Websites. The third party then matches individuals who appear in both our data and their data.

We will take steps designed to opt you out of such matched ads if you are a resident of certain states where you have the right to opt out of such processing, as discussed further below. That being said, in order to opt out of receiving these matched ads, you should also contact the applicable third parties. For example, when we use “Custom Audiences” to serve you our ad through Facebook, you should be able to hover over the box in the right corner of that Facebook ad and opt out. We are not responsible for any third party’s failure to comply with opt-out requests. To opt out of Unified ID 2.0 (or UID 2), please visit www.transparentadvertising.com.

We periodically send you targeted email newsletters or promotional emails. For information on opting out of these emails, see What Are Your Rights and Choices section below.

To opt-out or limit the sharing of this information, please visit our Data Request webpage. .

Security Procedures to Protect Non-Public Personal Financial Information:

CSS maintains physical, electronic and procedural safeguards for your non-public personal information against unauthorized access or use. Within CSS your non-public personal information is restricted to employees who have a legitimate business need to access it including those who service your account or provide other services to you. CSS employees are educated about the importance of maintaining the security of your personal information, and are subject to a corporate code of ethics and policies that require it to be secure. You can aid us in maintaining the security of your personal information by not sharing it with anyone, and by limiting the transmission of personal information over such insecure methods as the internet or email. No such method of transmission can ever be 100% secure.

Links to Other Websites:

CSS’ Website may contain links to other sites such as our Affiliates as well as third parties which are not owned or controlled by us. Please be aware that this Privacy Policy only addresses CSS’ use and disclosure of your information.

While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies and terms of conditions of each and every Website that collects personally identifiable information. This Privacy Policy applies only to information collected by this Website.

What Are Your Rights and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use, storage, and disclosure of your personal information. For more information, or to exercise your rights, please visit our Data Request page.

• Right of Access: You may submit a request for us to provide access to the personal data we may have collected.
• Right to Correct: You may submit a request for us to correct any personal information that we may have collected.
• Right to Delete: Unless an exception applies, you may have the right to request that we delete certain personal information we may have collected.
• Right to Portability: You may have the right to request that we provide the personal information we may have collected in a portable, easily accessible and transportable format.
• Right to Opt-Out for Certain Processing: You may have the right to request that certain information not be used for, or processed for profiling/targeted advertising purposes.
• Right to Limit Sensitive Information: You may have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law.
• Right to Unsubscribe from CSS Marketing and Advertising Communications: Regardless of where you live, you may choose whether you want to receive marketing and advertising from us. You may submit an unsubscribe request by visiting our Data Request page, or by emailing us at info@centuryss.com.
• Right of Non-Discrimination: You have a right to exercise your rights under this section free of discrimination. CSS will not discriminate against you in any way if you choose to exercise your rights under this section.

Notice to Vermont Residents:

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we do not share your information with nonaffiliated third parties and that we limit the information we share with our Affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents:

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing . Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail BCPINFO@ag.state.nv.us.

Notice to Users Outside of the United States:

This Privacy Policy is intended to cover collection of information, including information collected on our Website, from residents of the United States. If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

Children:

CSS is committed to protecting the privacy of children. Neither our services nor any of our communications are intended for or directed to minors. If you believe we have been provided with any minor’s personal information, please contact us immediately at:

GLBA Opt-Out Option:

Federal Law provides that you have a right to prevent CSS from sharing certain information with our Affiliates, with third party companies or marketing service providers. If you do not want CSS to share your information with its Affiliates, third party companies, or marketing service providers, please opt- out by following an option offered within the “To limit our sharing” section of Century’s Gramm Leach Bliley Notice (available on Century’s Website and its Client Portal). Once we have received your opt-out form, CSS will cease sharing information with Affiliated or with third parties within a reasonable processing time.

Business Transitions:

In the event that CSS goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices. Any and all changes will be published in updated versions of this Privacy Policy and posted on our Website and Client Portal. We encourage you to check our Website frequently to see the current Privacy Policy to be informed of how we are committed to protecting your information and providing you with improved content on our Website in order to enhance your online experience. Contact Us If you have any questions, comments, complaints or suggestions regarding our Privacy Policy or our Website, please contact us at:

PLEASE PRINT AND RETAIN A COPY OF THIS POLICY FOR YOUR RECORDS.